Privacy Policy

Information We Collect

When you place an order, book an appointment, or contact us through our website, we may collect the following information:

• Name, email address, and phone number
• Photos of artwork or items you wish to have framed
• Order details including framing specifications, dimensions, and pricing
• Payment information (processed securely through Square — we do not store card numbers)
• Communication preferences and marketing opt-in status

How We Use Your Information

• To process and fulfill your framing orders
• To communicate about your order status (e.g., ready for pickup notifications)
• To schedule and manage appointments
• To respond to your inquiries and provide customer service
• If you opt in, to send occasional email updates about framing tips, promotions, and shop events

Email Marketing

We use Mailchimp to manage our email list. You will only receive marketing emails if you have explicitly opted in by checking the marketing consent box during order intake or on our website forms. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

Payment Processing

All payments are processed securely through Square. We do not store credit card numbers or sensitive payment data on our servers. Square’s privacy policy and security practices govern the handling of your payment information. For more information, visit Square’s Privacy Policy.

Data Retention

We retain customer and order records to provide you with order history and to improve our service. Photos uploaded as part of orders are stored securely and retained only as long as needed for order fulfillment. You may request deletion of your personal data at any time by contacting us.

Third-Party Services

We use the following third-party services:

• Square — Payment processing and invoicing
• Mailchimp — Email marketing (opt-in only)
• Calendly — Online appointment scheduling
• Google Maps — Maps and directions on our website
• Vercel — Website hosting

Each service has its own privacy policy governing how they handle data.

Cookies

Our website may use cookies for basic functionality (such as staff authentication). We do not use tracking cookies for advertising. Third-party embeds (Google Maps, Calendly) may set their own cookies.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing emails at any time

Contact Us

If you have questions about this privacy policy or your personal data, please contact us: